Trade customer FAQs

Accounts  -  Ways to trade
 

I work in the trade, how do I purchase from Benchmarx?

We only sell to the trade! Open an account to receive exclusive offers and targeted trade incentives. With a Credit account or a Trade Cash Card there are multiple benefits to help you trade smarter 

 

I want a new kitchen in my home, how do I buy from Benchmarx?

Book your FREE design appointment with your local kitchen designer. Let us take you on the journey in making your kitchen become reality. Let us share our knowledge and learn what can be achieved and what to watch out for. Not yet found a kitchen fitter? We can provide guidance to local specialists.

 

How do I trade with Benchmarx and Travis Perkins?

Earlier this year, Benchmarx Kitchens and Joinery teamed up with Travis Perkins. In order to make life simpler you can access the great range of products and services from Travis Perkins and Benchmarx, all through the one account.

 

Can I access my invoices and pay online?

Yes! Just go to https://www.travisperkins.co.uk/ and log in to your account, you can view invoices, POD’s and pay for your orders. You can also order a range of products online.

 

Can I access my past Benchmarx invoices?

For any past invoices or queries about your account please contact the accounts team on 01604 268 441.

 

 

Product and order enquiries
 

Do you sell showroom kitchens?

Yes! Benchmarx offers a range of fitted kitchens and appliances. Book your FREE design appointment with your local kitchen designer. (https://www.benchmarxcampaigns.com/online-design-appointment/) Not yet found a kitchen fitter? We can provide guidance to local specialists.

 

How do I measure a kitchen?

You may already have plans, but if you don’t here is a handy guide showing the information we need to design your dream kitchen.  Don’t fancy measuring yourself?  Don’t worry we can do the measuring for you or carry out a check measure, just to be sure!

https://www.youtube.com/watch?v=yOALBH9iN8I

 

Where can I order my fitted kitchen?

Contact your local branch (https://www.benchmarxkitchens.co.uk/branch-locator) for a design appointment 

 

Who can help me with selecting the right kitchen and appliances?

Meet your designer, either over the phone or in person by appointment at your local branch. They will guide you through the process and create a bespoke 3D design to suit your specification.

 

Do you sell flat pack kitchens?

You can see our range of flat pack kitchens here (https://www.travisperkins.co.uk/product/kitchens/c/1509005/)

 

Do you sell flooring and underfloor heating?

The Benchmarx flooring range includes a great selection of materials, designs and finishes - including solid & engineered wood, laminate, and luxury vinyl. This comprehensive range is manufactured to the highest quality standards by some of the best known branded suppliers in the market.

We also stock a wide range of flooring accessories including underlays, moisture barriers, pipe surrounds, threshold strips, fitting tools, adhesives and finishing trims. They complete our flooring collection so you can ensure your new floor is fitted and finished to the highest quality, using top grade materials.

 

Do you sell doors?

We stock an extensive range of internal and external doors, as well as Velux roof windows and ironmongery for those finishing touches. Our products are crafted from the best materials including pine, oak and redwood, as well as attractive veneers such as walnut, oak and ash wood.

The ironmongery section includes handles in a variety of styles, locks, latches, and door security products, fire door accessories and much more. We also provide door frames and casings for your door and joinery projects.

Introducing Velux roof windows to our joinery range, the ideal addition to a kitchen extension to give your room that well needed light. With a huge range including flat roof windows, centre pivot and top hung as well as flashings and blinds. Browse our entire door, window and joinery collection today.


 

Product Guarantees
 

What guarantee do you offer on kitchens?

Top selling kitchens in stock at your local branch

All other products available in 48 hours, excludes bespoke products, ask in branch for details.

Any replacement items within 24 hours. 24 hour replacement excludes bespoke products and Saturdays and Sundays.

Quick design & quotation service 

For our full guarantee please click here

 

What guarantee do you offer on appliances?

At Benchmarx we offer at least a one year’s manufacturer’s guarantee supported by trained engineers. This includes Neue 2 Years Parts and Labour, Candy 1 year Labour and 10 year Parts, CDA 5 Years Parts and 2 Years Labour, Bosch and Neff  2 Year Parts and Labour and many more.

 

 

Returns

 

How do I return a product to Benchmarx?

If you have any questions regarding faulty products, including kitchen components or appliances, please contact the branch where the product was purchased in the first instance. If you have a request regarding your account, please contact our Accounts Team on 01604 268 441.

If you have any questions regarding registering the warranty for products purchased at a Benchmarx branch, please contact the branch where the product was purchased in the first instance

 

What is the Benchmarx return policy?

Please refer to our conditions of sale or speak to your local branch (https://www.benchmarxkitchens.co.uk/conditions-sale)